Neath Port Talbot Child Contact Centre - Family support services

What we do

When a relationship breaks down most families come to their own arrangements for children to see their other parent. But for an increasing number agreement cant be reached & thousands of children each year lose contact with loved ones. We provide a safe, friendly child centred environment where children can spend time with the family they no longer live with - this may be a parent; grandparent or other family. There are lots of toys & activities; books & crafts as well as refreshments, and the service is completely free of charge. You don't need to meet the other parent if you don't want to. We also provide a handover service so children can be safely collected by the other parent without the need for them to meet. We listen to everyone; give support but stay neutral and we don't take sides. Our aim is that children have the opportunity to make up their own minds and develop a positive relationship with their family they don't live with anymore.

Who do we support

If you are experiencing difficulties in seeing your children or grandchildren; or you are a child who has lost contact with your Mum or Dad or other family member we can help. Ages range from birth to young adults.

Is there a charge to use this service?


Can anyone use this service?

Anyone can use the service - either as a self referral or via a solicitor; family mediator or Court

Service details for this family support services

Language: English only

  • Can provide specialist support for families of children with disabilities / additional needs Yes Please contact to discuss your child(s) needs further.
  • Relevant staff have a valid current DBS? Yes


 You can visit us here:

266 Western Avenue
Port Talbot
SA12 7NF

Contact methods


  • Accessible toilets
  • Accessible parking
  • Access by ramps/level access

 Opening times

10.30am to 12.30 on 2nd and 4th Saturday each month