Cafcass Cymru - Family support services

What we do

We provide expert child-focused advice and support, safeguard children and make sure their voices are heard in family courts across Wales so that decisions are made in their best interests.

We may only become involved in a family law case when required by the court.

We are not a legal service and cannot provide legal advice.

Who do we support

We are unable to provide legal advice or discuss cases with anyone that is not a named party in our cases. We may ask you to confirm your identity with security questions when contacting us about your case.

If you have any concerns that a child’s safety or welfare is being put at risk and the risk is immediate and urgent, please contact the police directly.

Is there a charge to use this service?

No

Can anyone use this service?

If you are unsure who you need to contact please contact the office closest to the court where your case is being heard. We are unable to provide legal advice or discuss cases with anyone that is not a named party in our cases.

Service details for this family support services

Language: Welsh medium setting and English medium setting

  • Can provide specialist support for families of children with disabilities / additional needs No Please contact to discuss your child(s) needs further.
  • Relevant staff have a valid current DBS? Yes

 Accessibility

 Opening times

Monday - Thursday 09:00-17:00
Friday - 09:00-16:30
Last updated: 04/04/2025