Vale Families First Advice Line - Family support services

What we do

The Families First Advice Line provides advice and support to families that will enable them to resolve their concerns independently, or will assist in identifying appropriate services to be refer onto.

Families First Advice Line will aim to:
• Listen and provide advice on how you can meet your family’s needs
• Help you identify and access services for your family in the Vale of Glamorgan
• Provide emotional support and practical guidance to help you resolve your family concerns, worries and issues

If we are unable to answer your questions or resolve your concerns we will make every effort to identify a service that can.

The Families First Advice is the single point of access for :

*Team Around the Family
*Vale Parenting Service
*Youth Wellbeing Service
*Flying Start Outreach
*Young Carers
*Parent and Young Carers assessments
*Barnardo's Cygnet Programme

Who do we support

Available for families in the Vale of Glamorgan with children aged 0 -18 years old.

The Advice Line is also available to professionals to discuss services for families they are supporting.

Is there a charge to use this service?


Can anyone use this service?


Service details for this family support services

Language: Bilingual

  • Can provide specialist support for families of children with disabilities / additional needs Yes Please contact to discuss your child(s) needs further. Provide advice for parents with children with disabilities/additional needs
  • Relevant staff have a valid current DBS? Yes

Social media


 Opening times

Monday, Tuesday, Wednesday, Thursday and Friday - 9:00am - 4:30pm