RNIB Children and Family Services - Family support services

What we do

RNIB Cymru is Wales’ largest sight loss organisation. RNIB work with visually impaired children and young people, their families and the professionals who support them to promote good quality education and social experiences.
Direct support services include: Family Support; Early Years; Education; Confidence Building; and Transitions

RNIB covers the whole of Wales. We work with all children and young people who have a visual impairment, including those with multiple disabilities and visual impairment (complex needs)

Additional services are offered by RNIB that will also be useful for families:
Helpline – Our friendly team provide a listening ear and are able to give advice to blind and partially sighted people, carers, friends, relatives and organisations helping people with sight loss.
RNIB Library - Is the largest of its kind in the UK, and it's completely free with over 60,000 items in the collection available in Audio, Braille, Giant Print, Music.

Who do we support

Birth to 25 Year olds - some services go cradle to grave - digital inclusion, RNIB library, emotional support, welfare rights etc.
If you have any questions about the services, support or products available from RNIB our helpline number is 0303 123 9999.

Is there a charge to use this service?


Can anyone use this service?

Yes, anyone can contact us directly

Service details for this family support services

Language: Bilingual

  • Can provide specialist support for families of children with disabilities / additional needs Yes Please contact to discuss your child(s) needs further.
  • Relevant staff have a valid current DBS? Yes


 You can send post here:

Jones Court
Womanby Street
CF10 1BR

Contact methods

Social media


  • Accessible toilets
  • Accessible parking
  • Hearing loop
  • Lift
  • Automatic doors
  • Access by ramps/level access

 Opening times

Monday to Friday - 9am to 5.00pm (plus weekend activities across Wales).

If you have any questions about the services, support or products available from RNIB you can call our helpline on 0303 123 9999 from 8am - 8pm weekdays and Saturday from 9am - 1pm.