Gwasanaeth Gwybodaeth I Deuluoedd - Family Information Service

Family Action - FamilyLine - Family support services

What we do

Family pressures can sometimes be difficult to manage without emotional support and guidance to help. Many people feel confused by what information is available or struggle to access services close to home.

Our free FamilyLine service tackles these issues in a new and innovative way by using a network of volunteers from across the country to support family members over the age of 18 through telephone calls, email, web chat and text message.

The service aims to:

- provide both immediate and long-term support
- help with practical information and guidance
- provide emotional and listening support
- help with understanding and accessing relevant services and information
- provide regular one-to-one befriending support to service users feeling isolated
- access to short term telephone counselling
- a referral into our many projects across England and Wales, where relevant.

Who do we support

FamilyLine supports adult family members via telephone, text, email and web chat.

We’re here to provide a listening ear, answer particular parenting questions or help with guidance around more complex issues. All support takes place via telephone, text message or email and is free.

Is there a charge to use this service?


Can anyone use this service?

Anyone can refer into this service, self referrals are accepted

Service details for this family support services

Language: Bilingual

  • Able to support children with disabilities No
  • Are staff DBS checked? Yes


 You can send post here:

Ty Kier Hrdie
Riverside Court
Merthyr Tydfil
CF47 8LD

Social media


  • Accessible toilets
  • Lift
  • Automatic doors
  • Access by ramps/level access

 Opening times

Monday - Friday 9am - 5pm.

Do you need FamilyLine but it’s out of our operation hours? You can either call back in our opening hours, leave a message on our voice mail for a call back in our operation hours or if you’re in crisis you can contact our crisis line to get in touch with a trained professional.