Gwasanaeth Gwybodaeth I Deuluoedd - Family Information Service

Kidscape - Family support services

What we do

Bullying is the repetitive, intentional hurting of one person or group by another person or group, where the relationship involves an imbalance of power. It can happen face-to-face or through cyberspace , and comes in many different forms.

Our mission is to provide children, families, carers and professionals with advice, training and practical tools to prevent bullying and protect young lives.
We offer an anti-bullying parent advice line. Parents, carers and family members who are concerned about their child or young person being bullied in person or over social platforms and phones can contact us for support and advice. Please note this is not an emergency service.

Who do we support

We provide children, families and professionals with advice and information to keep children safe.

We also provide a range of training opportunities for professionals working with children and young people to support the provision of safe and nurturing environments.

Is there a charge to use this service?


Can anyone use this service?

Anyone can use our website.

Service details for this family support services

Language: English only

  • Able to support children with disabilities No
  • Are staff DBS checked? Yes

 Opening times

For our Parent Advice Line call 020 7823 5430 (Mon-Weds from 9:30am to 2:30pm)
Support by email - the most efficient way of contacting us is by email. Please use the email address most appropriate to your enquiry. Please note that we receive a large number of emails to this address and it may take up to five working days to receive a response.