Gwasanaeth Gwybodaeth I Deuluoedd - Family Information Service

Offenders' Families Helpline - Family support services

What we do

The National Offenders' Families Helpline website has information for families on all aspects of the criminal justice system in England and Wales from arrest through to release.

Who do we support

The National Offenders’ Families Helpline can support you if a family member is in contact with the criminal justice system. We provide advice and information on all aspects from what happens on arrest, visiting a prison to preparing for release.

Is there a charge to use this service?


Can anyone use this service?

Anyone can contact us directly

Service details for this family support services

Language: English only

  • Able to support children with disabilities No
  • Are staff DBS checked? No


 You can send post here:

Family Lives
15 - 17 The Broadway

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 Opening times

Helpline Monday - Friday 9.00am - 8.00pm, Saturday and Sunday 10.00am – 3.00pm. Closed bank holidays.