Gwasanaeth Gwybodaeth I Deuluoedd - Family Information Service

NSPCC - Family support services

What we do

We're the leading children's charity fighting to end child abuse. We help children who have been abused to rebuild their lives, protect those at risk, and find the best ways of preventing abuse from ever happening.
We're preventing abuse
We work with families when they're going through difficult times – like battling addiction or overcoming mental health problems. We offer all kinds of support – from helping new parents care for their baby to giving professionals the tools they need to assess neglect.
We're visiting primary schools and helping children understand what abuse is and giving them the confidence to speak out and seek help if they ever need it.
We're helping parents keep their children safe through campaigns like the Underwear Rule and Share Aware.

Who do we support

The NSPCC helpline responded to almost 55,000 contacts from adults concerned about the welfare of a child last year.
Our counsellors are there 24 hours a day, to help parents, professionals and anyone worried about a child in the UK. We will listen to your concerns, offer advice and support and can take action on your behalf if a child is in danger.
Every 25 seconds a child contacts Childline.
Our volunteers have conversations that mean we can protect children in abusive situations by getting them the help they need, when they need it most.

Is there a charge to use this service?


Can anyone use this service?

Anyone can contact us directly.

Service details for this family support services

Language: English only

  • Able to support children with disabilities No
  • Are staff DBS checked? No

Contact methods

Social media


 Opening times

If you're worried about a child, even if you're unsure, contact our professional counsellors 24/7 for help, advice and support.