Wrexham Family Information Service (FIS) - Family support services


What we do

Information, advice and guidance about: childcare and childcare costs, including the Childcare Offer for Wales; things to do; children's health; child safety; bullying; behaviour; parenting ; and much more.

Friendly advice and support is available to help:
- parents access the services they may need, including parents of disabled children and children with specific needs;
- parents increase their confidence and resilience

We are a Quality Assured service having achieved the Families First Quality Award for Family Information Services in January 2021.

Who do we support

Parents and carers from pregnancy to the child's 20th birthday and professionals working with families in Wrexham County Borough can access WFIS.

Is there a charge to use this service?

No

Can anyone use this service?

Open access

Service details for this family support services

Language: Bilingual

  • Can provide specialist support for families of children with disabilities / additional needs Yes Please contact to discuss your child(s) needs further. Our Parent Support Advisors can provide one to one support to families with children with disabilities/additional needs to navigate available support and services.
  • Relevant staff have a valid current DBS? Yes



 Address

 You can send post here:

31 Chester Street
Wrexham
LL13 8BG

 You can visit us here:

Crown Buildings
31 Chester Street
Wrexham
LL13 8BG



Contact methods

Social media

 Accessibility

  • Accessible toilets
  • Accessible parking
  • Hearing loop
  • Automatic doors
  • Access by ramps/level access
  • Breastfeeding welcome
  • Baby changing facilities

 Opening times

Telephone Monday-Friday 9:00am-5:00pm

Drop-in Monday-Friday 9:30am-12:30pm