Gwasanaeth Gwybodaeth I Deuluoedd - Family Information Service

Family Rights Group - Family support services

What we do

Family Rights Group's goal is to enable children to be raised safely and thrive within their family and community.

We work with parents whose children are in need, at risk or are in the care system and with members of the wider family who are raising children unable to remain at home.

Our free and confidential advice service is provided via telephone and online discussion boards. Our expert advisors have extensive experience in legal and social work practice, they help families to understand the law and child welfare processes, as well as better understand the concerns of social workers.

If you are a parent, family member or friend of a child who has social workers involved in your child’s life, or if you need extra support from Children’s Services, and would like to speak to an adviser, please call our free, confidential helpline 0808 801 0366 (Mon-Fri 9:30am-3pm). Textphone: Please dial 18001 and then the freephone number.

Who do we support

Parents, grandparents, other relatives and friends.

Is there a charge to use this service?


Can anyone use this service?

Anyone can contact us directly.

Service details for this family support services

Language: English only

  • Able to support children with disabilities No
  • Are staff DBS checked? No


 You can send post here:

Second Floor The Print House
18 Ashwin Street
E8 3DL

Contact methods

Social media


 Opening times

Our free confidential helpline service operates Mon- Fri, 9.30am-3pm excluding Bank Holidays.