Gwasanaeth Gwybodaeth I Deuluoedd - Family Information Service

Cry-sis Helpline - Family support services

What we do

Cry-sis runs a telephone helpline that offers advice and support to families of sleepless, excessively crying and unsettled babies. Callers are referred to a trained volunteer who has had personal experience of crying or sleep problems within their own family.

Who do we support

Parents and carers.

Is there a charge to use this service?

Yes - Calls to the helpline number cost a maximum of 2 pence per minute plus your telephone providers Access Charge.

Can anyone use this service?

Anyone can call the helpline, no referral needed.

Service details for this family support services

Language: English only

  • Able to support children with disabilities No
  • Are staff DBS checked? No


 You can send post here:

Po Box 12

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 Opening times

The helpline is available every day of the year, from 9.00 am to 10.00 pm.