Gwasanaeth Gwybodaeth I Deuluoedd - Family Information Service

Pact - Prison Advice and Care Trust - Family support services

What we do

The Prison Advice and Care Trust (Pact) is a national charity that provides support to prisoners, people with convictions, and their families. We support people to make a fresh start, and minimise the harm that can be caused by imprisonment to people who have committed offences, to families and to communities.

Pact provides practical and emotional support to prisoners' children and families, and to prisoners themselves. Pact Cymru currently have services in prisons across Wales, and strong working links with community organisations. We offer practical and emotional support, information and advice to anyone affected by imprisonment, in a straightforward, non-judgemental way.

Who do we support

Anyone who is affected by the criminal justice system.

Is there a charge to use this service?


Can anyone use this service?

Anyone can contact us directly.

Service details for this family support services

Language: English only

  • Able to support children with disabilities No
  • Are staff DBS checked? Yes


 You can send post here:

The Employment Academy
29 Peckham Road

Contact methods

Social media


 Opening times

The Helpline is open Monday - Friday 9am - 8pm and weekends from 10am - 3pm